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This
is a real story happened between the customer of General
Motors and its customer-care executive...A complaint
was received by the Pontiac Division of General Motors:
This is the second time I have written to you, and I
don't blame you for not answering me, because I sounded
crazy, but it is a fact that we have a tradition in
our family of ice cream for dessert after dinner each
night. But the kind of ice cream varies so, every night,
after we've eaten, the whole family votes on which kind
of ice cream we should have and I drive down to the
store to get it. It's also a fact that I recently purchased
a new Pontiac and since then my trips to the store have
created a problem.
You see every time I buy a vanilla ice cream, when I
start back from the store my car won't start. If I get
any other kind of ice cream, the car starts just fine.
I want you to know I'm serious about this question,
no matter how silly it sounds: "What is there about
a Pontiac that makes it not start when I get vanilla
ice cream, and easy to start whenever I get any other
kind?"The Pontiac President was understandably skeptical
about the letter, but sent an engineer to check it out
anyway. The latter was surprised to be greeted by a
successful, obviously well educated man in a fine neighborhood.
He had arranged to meet the man just after dinnertime,
so the two hopped into the car and drove to the ice
cream store.
It was vanilla ice cream that night and, sure enough,
after they came back to the car, it wouldn't start.
The engineer returned for three more nights. The first
night, they got chocolate. The car started. The second
night, he got strawberry. The car started. The third
night he ordered vanilla. The car failed to start. Now
the engineer, being a logical man, refused to Believe
that this man's car was allergic to vanilla ice cream.
He arranged, therefore, to continue his visits for as
long as it took to solve the problem. And toward this
end he began to take notes: he jotted down all sorts
of data: time of day, type of gas uses, time to drive
back and forth etc. In a short time, he had a clue:
the man took less time to buy vanilla than any other
flavor. Why? The answer was in the layout of the store.
Vanilla, being the most popular flavor, was in a separate
case at the front of the store for quick pickup. All
the other flavors were kept in the back of the store
at a different counter where it took considerably longer
to check out the flavor.
Now, the question for the engineer was why the car wouldn't
start when it took less time. Once time became problem
- not the vanilla ices cream, the engineer quickly came
up with the answer: "Vapor lock". It was happening every
night; but the extra time taken to get the other flavors
allowed the engine to cool down sufficiently to start.
When the man got vanilla, the engine was still to hot
for the vapor lock to dissipate. Remember: Even crazy
looking problems are sometimes real and all problems
seem to be simple only when we find the solution with
a cool thinking. Don't just say its "IMPOSSIBLE" without
putting a sincere effort...Observe the word "IMPOSSIBLE"
carefully... You can see "I'M POSSIBLE"... |
